Support

Email is the way to reach us for anything: a site report, a bug, a question, an address that doesn't look right.

Please include the address or postcode you checked, what you expected to see, and a screenshot if you have one. It helps us diagnose the issue fast.

Questions about a practice plan, more than 15 seats, a purchase order or API terms? Talk to us.

If a site report failed to generate, or you believe its data is materially wrong, email us with your Stripe receipt. As set out in our Terms of Use and Sale (§05), we will put it right or refund you, your choice.

If you have an account, sign in. If you bought a site report without one, your report link is in your confirmation email and never expires. Your licence key is in that email too, and was shown on screen after checkout. To use it on another device, or to recover access with a magic link if you can no longer find the email, use the licence key page.

Think a constraint is missing or wrong at a particular address? Tell us which dataset (for example conservation area, tree preservation order or flood zone) and the exact address, and we'll check it against the source.

We can only show what the published datasets contain. Some councils don't publish every dataset, so a designation can exist without appearing here; ask the council where it matters. See Licences & attribution for source-by-source coverage notes.

VAT receipts are issued automatically by Stripe on every purchase. Check your email (including spam) for the receipt. Billing enquiries, including VAT questions, go to the same support address above.

We build Planning Constraints in the open. Missing a feature, a dataset or a workflow? Post it, or upvote someone else's, on the public ideas board at ideas.planningconstraints.com. What gets built next is genuinely steered by what's voted up there.